Legal

Terms of Service

Effective date: April 28, 2026 · Last updated: May 15, 2026

Please read carefully. These Terms of Service govern your access to and use of the Chatoku platform. By registering an account or using our services, you agree to be bound by these terms. If you do not agree, do not use Chatoku.

[01]

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Chatoku ("Chatoku", "we", "us", or "our") governing your use of the Chatoku platform, including all related services, APIs, embeddable widgets, and web interfaces (collectively, the "Service").

By creating an account, accessing the Service, embedding the Chatoku widget on any website, or making any payment, you confirm that (a) you have read and understood these Terms; (b) you are at least 18 years of age or the age of legal majority in your jurisdiction; (c) if acting on behalf of a company or organisation, you have authority to bind that entity; and (d) you agree to be bound by these Terms.

Your continued use of the Service after any modification to these Terms constitutes acceptance of the updated Terms.

[02]

Description of Service

Chatoku provides a B2B customer support communication platform that includes:

An embeddable live chat widget deployable on any website via a JavaScript snippet
A web-based dashboard for managing customer conversations, support agents, and invite links
Real-time messaging infrastructure powered by WebSocket technology
Invite link functionality allowing direct private conversations without a widget
Team management tools for adding and managing support staff
A wallet-based billing system supporting fiat and cryptocurrency top-ups
Subscription plan management including upgrades, downgrades, and add-on purchases
An administrative panel for platform operators

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice where practicable.

[03]

Accounts & Registration

Account Creation

To access the Service, you must register for an account by providing accurate, complete, and current information including your name and a valid email address. You agree to maintain and promptly update your account information.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised access or suspected breach. We are not liable for any loss resulting from unauthorised use of your account due to your failure to maintain credential security.

Staff Accounts

Client accounts may create sub-accounts for staff members ("Staff"). The Client account holder is responsible for all actions taken by their Staff members and must ensure Staff comply with these Terms. Staff access is limited to the resources of the Client who created them.

One Account Per Person

You may not create multiple accounts to circumvent plan limits, bans, or any other restrictions. Duplicate accounts may be terminated without notice.

[04]

Subscriptions & Billing

Wallet System

All paid billing flows through an internal wallet balance. The Free plan does not require wallet funding. For paid subscriptions and add-on purchases, you must maintain a sufficient wallet balance. The wallet balance is denominated in US Dollars (USD) regardless of the payment method used to top it up.

Subscription Plans

We offer a Free plan and paid subscription plans ("Starter" and "Pro") as listed on our pricing page. Paid plans are billed on a monthly or yearly cycle. Plan limits (widgets, staff seats, invite links, message quotas, and feature access) are enforced in real time. Exceeding a limit requires a plan upgrade or purchase of additional quota where available.

We may change Free plan limits, included features, or eligibility criteria from time to time. Where reasonably practicable, we will provide advance notice in the Service or by email before material Free-plan changes take effect.

Automatic Renewal

Paid subscriptions renew automatically on the next billing date by deducting the plan price from your wallet balance. If your wallet balance is insufficient at renewal, your subscription will lapse and your account may be moved to Free-plan limits or otherwise have paid features restricted until topped up and renewed.

Upgrades

Plan upgrades take effect immediately. The upgrade cost is prorated based on the remaining days in the current billing period, deducted from your wallet balance.

Downgrades

Plan downgrades (including downgrade to Free) are queued and take effect at the start of the next billing period unless stated otherwise in the product UI. You retain your current plan's features until then. Resources exceeding the lower plan's limits may become inaccessible upon the downgrade taking effect.

Add-ons

Additional quotas (extra widgets, staff seats, invite links, message packs) may be purchased separately. Prices are listed on the billing page. Extra message packs are consumed within the current billing period and do not roll over. Other add-on quotas persist across billing periods.

        Important: The extra widget add-on ($200 each) is available exclusively to Pro plan subscribers on a yearly billing cycle.
      

Message Limits

When your combined message quota (plan allowance plus any purchased extra messages) is exhausted, outbound messaging is suspended until the next billing period or until additional message packs are purchased. We are not liable for any business impact resulting from message quota exhaustion.

[05]

Cryptocurrency Payments

Chatoku accepts cryptocurrency payments via NOWPayments for wallet top-ups. By initiating a crypto payment you acknowledge and agree to the following:

Supported currencies: Ethereum (ETH, ERC-20) and TRON (TRX, TRC-20) are currently supported. Supported currencies may change at any time.
Payment window: Each payment request is valid for 24 hours. Funds sent after expiry may not be credited and recovery cannot be guaranteed.
Exact amounts: You must send the exact cryptocurrency amount specified. Sending a lesser amount ("partial payment") will not result in full credit. Overpayments credit only the invoiced USD amount to your wallet.
Network fees: You are responsible for all blockchain network (gas) fees. These are separate from the payment amount and not credited to your wallet.
Price volatility: The cryptocurrency amount is calculated at the time of payment creation based on the then-current exchange rate. You bear all risk of price movements between creation and settlement.
Confirmations: Payments are credited only after the required number of on-chain confirmations as determined by the payment processor. Confirmation times vary by network and are outside our control.
Incorrect addresses: Sending funds to an incorrect address, or sending an unsupported token to a displayed address, results in permanent loss of funds for which we bear no liability.
Third-party processor: Crypto payments are processed by NOWPayments. You agree to their terms of service. We are not liable for failures, delays, or errors on the part of NOWPayments.

[06]

Refund Policy

Wallet Balance

Wallet top-ups are non-refundable. Once funds are added to your wallet, they may not be reversed, exchanged, or withdrawn. Wallet balances have no cash value and are valid only for purchasing Chatoku services.

Cryptocurrency Payments

Confirmed on-chain cryptocurrency transactions are irreversible by their nature. We will not and cannot reverse a confirmed blockchain transaction. Wallet credits resulting from confirmed crypto payments are final and non-refundable.

Subscription Fees

Subscription charges deducted from your wallet balance are non-refundable, including for partial periods. If you cancel your subscription, you retain access until the end of your current paid period. No proration or credit is issued for cancellation mid-period.

Add-ons

Purchases of additional quotas (staff seats, invite links, message packs, widgets) are non-refundable once credited to your account.

Exceptions

We may, at our sole discretion, offer credits or partial refunds in cases of demonstrable platform failure attributable entirely to Chatoku. Any such decision does not create a precedent or obligation for future cases.

[07]

Acceptable Use

Chatoku is a business-to-business support communication tool. You agree to use the Service only for lawful business purposes and in compliance with these Terms. You are responsible for all content transmitted through the Service by you, your staff, and your end-users (visitors).

You agree that your use of Chatoku widgets, invite links, and the dashboard will comply with all applicable local, national, and international laws, including data protection laws applicable in your jurisdiction and in the jurisdictions of your end-users.

You are responsible for obtaining all necessary consents from your end-users before collecting their personal data (name, email address, or other identifiers) through Chatoku widgets or invite links, and for informing them of how their data is processed.

[08]

Prohibited Activities

You may not use the Service to:

Transmit, distribute, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
Engage in spam, phishing, or any unsolicited mass communication
Collect or harvest personal data without appropriate legal basis or consent
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Circumvent, disable, or interfere with security features of the Service
Attempt to gain unauthorised access to any account, system, or network connected to the Service
Reverse-engineer, decompile, or disassemble any part of the Service or the embeddable widget
Use the Service to facilitate financial fraud, money laundering, or any other financial crime
Transmit viruses, malware, or any other malicious code through the Service
Generate artificial load, conduct denial-of-service attacks, or otherwise disrupt the Service
Resell, sublicense, or commercially exploit the Service except as expressly permitted
Use the HMAC identity verification feature to impersonate or spoof another user's identity
Violate any applicable laws, regulations, or third-party rights

Violation of these prohibitions may result in immediate account termination and may be reported to relevant authorities.

[09]

Widget & Embed Code

Licence to Embed

Subject to your active subscription and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to embed the Chatoku widget script on websites you own or operate.

Domain Registration

You must register the domain(s) on which you embed the widget. Domain validation is enforced on widget API requests. Test mode is provided for local development purposes only and must not be enabled in production environments.

HMAC Identity Verification

If you use the advanced embed with HMAC identity verification, you are responsible for keeping your widget secret key confidential. You must generate HMAC signatures server-side. You must not expose your secret key in client-side code. You are liable for any misuse resulting from key exposure.

End-User Data via Widget

You are the data controller for all visitor data (names, email addresses, messages) collected through your widgets. We process this data on your behalf as a data processor. You must have a lawful basis for collection and must maintain an appropriate privacy notice for your end-users.

[10]

Data & Content Ownership

You retain ownership of all content transmitted through the Service, including conversation messages, uploaded files, and visitor data. By using the Service, you grant us a limited licence to store, transmit, and display such content solely to the extent necessary to provide the Service.

Files uploaded via the Service (images, PDFs, and other attachments) are stored on our servers and subject to our retention policy. We reserve the right to remove content that violates these Terms without notice.

Upon account termination, your data may be retained for up to 90 days before permanent deletion, except where we are required to retain it by law.

[11]

Intellectual Property

The Chatoku platform, including its software, design, branding, documentation, and all related intellectual property, is and remains the exclusive property of Chatoku. Nothing in these Terms transfers any intellectual property rights to you.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract source code from any part of the Service.

The Chatoku name, logo, and product names are trademarks of Chatoku. You may not use them without our prior written consent.

[12]

Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free operation. The Service may be unavailable due to scheduled maintenance, unexpected outages, third-party infrastructure failures, or circumstances beyond our control.

We are not liable for any losses arising from service downtime, data loss, or degraded performance. We provide no Service Level Agreement (SLA) unless separately agreed in writing.

Real-time features (WebSocket messaging, browser notifications) depend on third-party infrastructure (Laravel Reverb, browser APIs) and may be affected by factors outside our control.

[13]

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that the Service will meet your specific requirements, that it will be uninterrupted or secure, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

We do not warrant the accuracy, completeness, or usefulness of any information provided through the Service.

[14]

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, chatoku.com AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of: (a) the total amount you paid to Chatoku in the twelve (12) months preceding the claim; or (b) USD $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

[15]

Indemnification

You agree to indemnify, defend, and hold harmless Chatoku and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Service in violation of these Terms
Content transmitted through your account or widgets
Your violation of any applicable laws or regulations
Your violation of any third-party rights, including privacy and intellectual property rights
Your failure to obtain necessary consents from your end-users
Any claims by your end-users arising from your use of Chatoku

[16]

Termination

By You

You may cancel your subscription at any time from the billing page. Cancellation takes effect at the end of the current billing period. You may delete your account from the settings page. Account deletion is permanent and irreversible.

By Us

We reserve the right to suspend or terminate your account, without notice or liability, if we believe you have violated these Terms, engaged in fraudulent activity, or if your use of the Service poses a risk to us, other users, or third parties.

We may also terminate accounts that have been inactive for more than 12 consecutive months, with reasonable advance notice where practicable.

Effect of Termination

Upon termination, your right to access the Service ceases immediately. Any wallet balance remaining at the time of termination for cause is forfeited. We are not obligated to provide data exports following termination, though we will make reasonable efforts to facilitate data retrieval requests made within 30 days of termination.

[17]

Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.

You agree that any claims shall be brought solely in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.

[18]

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes by email or through a notice within the Service. The "Last updated" date at the top of this page reflects the most recent revision.

If you continue to use the Service after changes take effect, you accept the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

[19]

Contact

If you have questions about these Terms, please contact us:

Email: [email protected]
Response time: We aim to respond within 5 business days